FAQ

Cresta Mart – Frequently Asked Questions (FAQs)

 

1. Order aur Delivery

  • Q: Delivery charges kitne hain?

    • A: Cresta Mart par poore Pakistan mein FREE Delivery hai. Aapko koi extra charges nahi dene honge.

  • Q: Order confirm hone ke kitne din baad parcel milega?

    • A: Baray shehron (Lahore, Karachi, Islamabad) mein 2 se 3 din mein, aur baqi shehron mein 3 se 5 working days mein mil jata hai.

  • Q: Kya main apna order track kar sakta hoon?

    • A: Ji bilkul! Jaise hi aapka order ship hoga, hum aapko WhatsApp ya SMS par tracking number bhej denge taake aap apna parcel track kar sakein.

2. Quality aur Product

  • Q: Kya product waisi hi hogi jaisi photo mein dikhayi gayi hai?

    • A: Ji haan, hamari koshish hoti hai ke hum product ki Real Videos aur Photos dikhayein. Jo aap dekhenge, wahi aapko milega (Insha-ALLAH).

  • Q: Agar product istemal ke dauran kharab ho jaye toh?

    • A: Hum premium quality products select karte hain. Agar 7 din ke andar koi technical masla aata hai, toh hum zimmedar hain.

  • Q: Kya Vegetable Cutter ke blades ko zang lag sakta hai?

    • A: Bilkul nahi! Is mein Stainless Steel blades use hue hain jo zang se mehfooz rehte hain, bas dhoone ke baad unhein thora khushk (dry) kar liya karein.

3. Return aur Refund (Trust Building)

  • Q: Agar mujhe product pasand na aaye toh kya return ho sakta hai?

    • A: Agar product kharab ho ya description ke mutabiq na ho, toh hum 7 Days Return Policy dete hain. Aap hamare WhatsApp par rabta kar ke replacement mangwa sakte hain.

  • Q: Refund kitne din mein milta hai?

    • A: Refund confirm hone ke baad 2 se 3 din mein aapke JazzCash, EasyPaisa ya Bank Account mein transfer kar diya jata hai.

4. Safety aur Payment

  • Q: Kya online payment karna zaroori hai?

    • A: Nahi, hum Cash on Delivery (COD) par kaam karte hain. Jab parcel aapke hath mein pohanch jaye, tabhi aapne courier wale ko paise dene hain.

  • Q: Kya mera data safe hai?

    • A: Ji haan, Cresta Mart par aapka naam, address aur phone number 100% mehfooz hai aur sirf delivery ke liye istemal hota hai.

5. Technical Support

  • Q: Agar mujhe product assemble (jorna) na aa rahi ho toh?

    • A: Pareshan na hon! Aap hamare WhatsApp number par message karein, hamari team aapko guide karegi ya aapko "How to Use" ki video bhej degi.

Abhi Bhi Koi Sawal hai..?
Hamare WhatsApp Support Par Rabta Karein: [0321-5242212]